Turn your docs into an AI support agent
Chatref answers integration questions instantly from your guides – 24/7, in your brand’s voice. Capture leads and loop insights back to your team.
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Why it matters
The problem this solves.
API integration struggles
Users get stuck setting up complex integrations and need help fast.
Repeat questions
Support keeps answering the same basic integration questions over and over.
Global docs
Keeping help content updated across regions and time zones is a nightmare.
Lead capture
Manually capturing leads from support chats wastes your team’s time.
The Chatref solution
Keep support fresh during product growth.
Your product grows. Your docs grow. Chatref keeps support fresh – AI answers from your latest content, so customers get help that matches what they see. No stale links. No dead ends. Just smooth onboarding, every time.
Real questions
What Chatref answers here.
Auto-answer how to connect your trading platform with MetaTrader.
Guide users through WebSocket API setup in the chat.
Capture leads from traders asking about premium integrations.
Loop insights to update your API documentation regularly.
Under the hood
The features that power it.
Loved by support teams
Teams cut repetitive questions by half
How SaaS teams scale support without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our integration questions from the docs we already wrote. Our team focuses on the hard cases.
New users onboard faster with instant answers from our guides. No more waiting for support.
of import questions answered before they reach the team
One set of content handles every region and time zone. Support works 24/7 without extra hires.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your docs into AI support – free start
Paste guides and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Trading Platform Support · Financial Services hub · pricing.