Stop losing fertility leads to competitors who call back first.
Most fertility research happens after 9 pm. If your website is silent at that hour, prospective patients move on. Chatref answers their questions and captures their details before they find another clinic.
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Why it matters
The problem this solves.
The challenge
Fertility is a high-consideration decision. Prospective patients research intensively outside business hours.
What it costs
An unanswered inquiry at 10 pm becomes a competitor's booked consultation by 9 am the next day.
The Chatref way
Chatref answers questions from your own content and collects name, contact, and primary concern from every after-hours visitor —
The Chatref solution
How Chatref captures after-hours fertility leads.
A prospective patient visits at 11 pm, asks how to get started, and wants to know the next step. Chatref answers from your FAQ, collects their contact details and concern, and queues the lead for coordinator follow-up at opening — context intact.
Real questions
What Chatref answers here.
How do I get started at a fertility clinic?
How long does it take to get a first appointment?
Are you accepting new patients?
What fertility clinics are near me?
Do I need a referral to book a fertility consultation?
What is the first step to starting IVF?
Loved by support teams
Fertility clinics, opening each morning to warm leads instead of voicemails.
How clinics use Chatref to capture every after-hours inquiry before a competitor responds.
We were losing a meaningful share of our after-hours inquiries to clinics with faster follow-up times. Chatref captures every one — our coordinator team calls warm leads, not cold contact forms.
The first month we deployed after-hours capture, our new consultation bookings from website visitors increased noticeably. The leads were already informed when we called.
Chatref collects the concern and the contact — our coordinators know what to say before they dial.
of after-hours visitors who engage with chat leave contact details
International patients research on their time zone. Chatref captures them in any language — we follow up in theirs.
What details will it collect from a prospective patient?
Name, contact details, and primary concern — whatever fields you configure. Details push to your CRM or coordinator inbox automatically.
Does it work for prospective patients who find us via search?
Yes. Any visitor to your website — organic, paid, or referral — can engage with the chat and leave their details.
Can it answer questions while collecting lead details?
Yes. It answers FAQ questions from your content first, then naturally invites the visitor to leave their details for a follow-up.
How are captured leads delivered to the team?
Via your shared inbox, CRM integration, or a custom action — your coordinator team sees them at opening with full context.
Can it handle leads in multiple languages?
Yes. With multilingual support, it captures details from patients in their preferred language.
How quickly can we deploy this?
Add your FAQ content, configure the lead capture fields, drop the snippet — live in minutes.
Open each morning to warm fertility leads, not cold voicemails.
Add your FAQ content, configure your lead fields, and start capturing every after-hours prospective patient before a competitor does. Free to start.
Part of Chatref for Fertility Clinics · Healthcare hub · pricing.