Serve non-English members with the same plan accuracy – from one
Spanish-speaking members deserve the same quality plan answers as English speakers. Chatref delivers plan-grounded responses in up to 11 languages from a single set of your content, so you never maintain a separate knowledge base.
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Why it matters
The problem this solves.
The challenge
Health plans serving diverse populations struggle to deliver consistent plan answers to non-English-speaking members without a
What it costs
Maintaining separate Spanish content is expensive and prone to drift – and members still wait longer for bilingual agents during
The Chatref way
One set of your plan content serves all languages. Spanish-speaking members ask in their language and get the same accurate plan
The Chatref solution
How Chatref serves multilingual member populations.
A Spanish-speaking member asks about their deductible, a provider lookup, or an enrollment deadline. Chatref detects the language, answers from your English-language plan content in the member's language, and routes to a bilingual agent only when a complex case requires a person
Real questions
What Chatref answers here.
Does my health plan offer member support in Spanish?
How can I get help with my insurance in my language?
What is my deductible? (¿Cuál es mi deducible?)
How do I find an in-network doctor near me?
When does open enrollment end?
How do I get a replacement ID card?
Loved by support teams
Health plans, serving diverse member populations from one content set.
How teams use Chatref to deliver consistent plan answers to non-English-speaking members without maintaining separate content.
We were maintaining separate Spanish help content and it was always out of date. Chatref serves our Spanish-speaking members from the same plan content as our English members. One update, consistent answers in both languages.
Spanish-speaking members used to wait twice as long for a bilingual agent. Now Chatref handles their routine benefit questions instantly in their language.
Our bilingual agents now focus on complex member cases. The routine ID card and deductible questions that used to queue for them are handled by Chatref.
languages served from one set of your plan content
We serve members in English and Spanish from one set of plan content. We retired the separate Spanish content update process entirely.
Which languages does Chatref support for health plan member services?
Chatref supports up to 11 languages from a single set of your plan content. Spanish is the most common addition for health plans, but additional languages can be served from the same content without
Do we need to translate our plan documents for each language?
No. Chatref answers from your existing English-language plan content and serves responses in the member's language. You maintain one content set.
What happens when a non-English-speaking member needs a live agent?
Chatref routes to a live agent in your shared inbox with the full conversation context, so your bilingual agent sees exactly what the member asked and what was answered.
Can it handle open enrollment questions in Spanish?
Yes. Enrollment deadlines, plan comparison questions, and lead capture all work in Spanish – and other supported languages – from your single enrollment content set.
How do we add multilingual support to our existing Chatref setup?
Multilingual support is enabled in your Chatref settings. No new content upload is required – Chatref serves additional languages from the plan content you already have loaded.
Serve every member in their language – from the content you already have.
Point Chatref at your plan content, enable multilingual support, and let all your members get accurate plan answers in their language – free to start.
Part of Chatref for Health Insurance Providers · Healthcare hub · pricing.