Serve bilingual and Spanish-speaking clients without bilingual staff.
Millions of people seeking mental health support prefer to communicate in a language other than English. Chatref answers your practice questions in the client's language automatically – so language is never a barrier to getting started.
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Why it matters
The problem this solves.
The challenge
Spanish-speaking and bilingual communities are significantly underserved by mental health practices that can only communicate in
What it costs
Without multilingual intake support, prospective clients who prefer Spanish often can't get their questions answered and don't
The Chatref way
Chatref automatically responds in the visitor's language, so Spanish-speaking clients get the same quality answer as everyone
The Chatref solution
How Chatref serves multilingual clients.
A Spanish-speaking visitor reaches your site and asks about your services in Spanish. Chatref automatically responds in Spanish, answers their questions about fees and specialties, and captures their contact details for your team.
Real questions
What Chatref answers here.
¿Ofrecen escala de tarifas según ingresos?
¿Tienen terapeutas que hablan español?
¿Aceptan nuevos clientes ahora?
¿Cuánto cuesta una sesión?
¿Ofrecen sesiones por videollamada?
¿Cómo puedo comenzar como cliente nuevo?
Loved by support teams
Therapy practices, serving more communities without more staff.
How practices use Chatref to reach bilingual and Spanish-speaking clients.
We serve a large Spanish-speaking community and had no way to handle their intake questions without our one bilingual coordinator. Chatref answers in Spanish automatically. Our coordinator now spends her time on the clients who need her, not on repeat intake questions.
Spanish-speaking prospective clients now get the same quality experience as our English-speaking clients. That consistency matters to us.
We didn't change our knowledge base content. Chatref handles the translation automatically from our existing practice information.
languages supported for therapy practice intake questions
Our new client inquiries from Spanish-speaking clients have increased since we deployed the multilingual widget.
Does Chatref automatically detect the visitor's language?
Yes. Chatref detects the language the visitor is using and responds in that language automatically, with no configuration needed per visitor.
Can I customize the chatbot responses separately for each language?
Your knowledge base content is the source of truth. Chatref translates and responds from that content. You can also add language-specific content if your practice has clinicians with specific
Which languages does Chatref support?
Chatref supports 11+ languages, including Spanish, French, Portuguese, and others. Check the Chatref feature page for the current list.
Do I need to hire bilingual staff to manage the multilingual conversations?
No. Chatref handles the intake questions automatically. Leads are captured with the full conversation, and your coordinator can review in the shared inbox.
Does crisis routing work in other languages?
Yes. The distress routing action fires regardless of the language the visitor is using, immediately surfacing the 988 Lifeline or your on-call contact.
What if the visitor switches languages mid-conversation?
Chatref adapts to the language used in each message, so the conversation remains natural regardless of switches.
Reach every community your practice can serve.
Load your practice FAQs once and Chatref answers in the client's language automatically – free to start.
Part of Chatref for Mental Health Services · Healthcare hub · pricing.