Give parents a clear next step when their child is unwell.
A parent searching your website when their child is sick needs a next step, not a FAQ. Chatref routes them to same-day booking, your nurse callback, or your nurse line – based on what your practice has configured.
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Why it matters
The problem this solves.
The challenge
When a child is unwell, parents contact your practice first – but if the office is closed or the phone is busy, they immediately
What it costs
A parent who visits urgent care once is likely to return there next time. Your practice loses continuity of care and the visit
The Chatref way
Chatref routes parents describing a sick child to the next step you've configured – same-day booking, a nurse callback queue, or
The Chatref solution
How Chatref routes sick-visit requests.
A parent visits your website because their child has had a fever since this afternoon. They ask Chatref what to do. Chatref does not assess the child – it routes the parent to the next step your practice has set up: same-day booking if slots are open, a nurse callback form, or a
Real questions
What Chatref answers here.
Do you have same-day sick visit slots today?
What should I do if my child has a high fever tonight?
Can I leave a message for the nurse about my son's symptoms?
My daughter has been vomiting since this morning – can she be seen today?
What are your after-hours options if my child gets sick at night?
Is there a nurse I can reach after your office closes?
Loved by support teams
Pediatric practices, keeping sick-visit families off the urgent care walk-in list.
How pediatric teams use Chatref to give parents a clear next step when a child is unwell.
Parents used to hit our website when a child was sick, find nothing actionable, and drive to urgent care. Chatref now routes them to same-day booking or our nurse callback. We see more of our own patients when they're actually sick.
After-hours sick questions used to go to voicemail. Now they go to our nurse callback form. We follow up in the morning and the family stayed with us.
Chatref routes parents based on what we configured. It never oversteps. Parents get a clear next step and we control exactly what that step is.
of sick-visit requests routed to booking or callback before families consider alternatives
Spanish-speaking families now have the same routing options as English-speaking ones. Everyone gets a clear path, not a dead end.
What happens when a parent says their child is sick in the chat?
Chatref routes the parent to the next step your practice has configured – same-day booking, a nurse callback form, or a reference to your after-hours nurse line. It does not assess the child or offer
Can the chatbot tell me if my child needs a same-day appointment?
No. Chatref does not assess clinical need. It routes parents to your configured next steps – same-day booking, nurse callback, or nurse line. The clinical decision stays with your team.
What routing options can we configure for sick-visit requests?
Any combination of: same-day booking link, nurse callback form, after-hours nurse line reference, or a message to contact the practice directly. You define what Chatref surfaces.
What if a parent's situation sounds urgent?
Chatref directs parents whose child needs immediate care to call 911 or go to their nearest ER. For everything else, it routes to your configured options.
Can nurses see sick-visit routing conversations in the morning?
Yes. Every conversation is in the shared inbox with full context so your team can review and follow up without any information being lost.
Does sick-visit routing work after hours and on weekends?
Yes. Chatref is available 24 hours a day. The routing options it presents can be configured differently for after-hours periods if your practice has different options available.
Give every parent a clear next step when their child is unwell.
Configure your sick-visit routing options in Chatref, drop one snippet on your site, and keep families with your practice instead of urgent care – free to start.
Part of Chatref for Pediatric Care · Healthcare hub · pricing.