Book new PT evaluations while your clinic is closed.
Patients searching for physical therapy at 9 pm do not leave voicemails — they book with whoever answers first. Chatref collects their details and routes them to your schedule overnight.
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Why it matters
The problem this solves.
The challenge
New patients typically research PT options outside business hours. Your site has the information — but no one is there to respond.
What it costs
A voicemail or missed inquiry gives the patient time to book with a competitor. By morning, the slot is gone.
The Chatref way
Chatref answers their questions from your content, collects their details, and routes them to booking — any hour, no staff
The Chatref solution
How Chatref captures after-hours evaluation requests.
A prospective patient visits your site after hours and asks about availability. Chatref answers from your content, explains the new-patient process, collects their contact and condition details, and surfaces your booking link — all before they can close the tab.
Real questions
What Chatref answers here.
Can I book a new patient evaluation online?
Do you have availability this week for a knee injury?
What do I need to bring to my first appointment?
How long does a new patient evaluation take?
Do you accept walk-ins or is a referral required?
Can I book for my child as well?
Loved by support teams
PT clinics booking evaluations while they sleep.
How physical therapy practices use Chatref to capture new patient requests outside business hours.
We used to lose after-hours inquiries to voicemail. Now Chatref collects the patient's details and routes them to our booking link — and we wake up to a fuller schedule every morning.
New patients used to wait until the next morning for a callback. Now they get an answer at 9 pm and their evaluation is already on the schedule by the time we open.
It answers their first questions from our own content and collects everything we need before the front desk arrives. Setup takes an hour.
of after-hours evaluation requests captured before the next business day
We stopped losing Spanish-speaking referrals after hours. Chatref responds in their language from our content and routes them to booking.
Can patients book a PT evaluation through a chatbot without calling the clinic?
Yes. Chatref collects their details and surfaces your booking link or intake form inside the chat — so they can complete the process without a phone call.
How many new patients does a PT clinic lose to voicemail each week?
Estimates vary by clinic size, but research on missed calls in outpatient healthcare suggests that a meaningful share of after-hours inquiries never convert to booked visits. The first clinic to
Does the chatbot work while the clinic is physically closed?
Yes. Chatref runs on your website around the clock, independently of your office hours or front desk availability.
What information does Chatref collect from a prospective patient?
Whatever your team needs — typically name, contact number or email, the condition they want help with, and whether they have a referral. You configure what to collect.
How does Chatref hand off the lead to our scheduling team?
Collected details appear in your shared inbox with the full conversation. Your team picks up with context and contacts the patient to confirm — or you can connect Chatref to your booking link so the
How quickly can we go live?
Most clinics are live within a day. Point Chatref at your content, configure what to collect, and drop one script tag on your site.
Start booking evaluations while your clinic is closed.
Point Chatref at your clinic content, drop in one snippet, and let it capture every after-hours inquiry before a competitor does — free to start.
Part of Chatref for Physical Therapy Clinics · Healthcare hub · pricing.