Fill scan slots while your front desk is closed.
Patients and ordering offices look for scheduling options after 5 p.m. If your answer is voicemail, they find a competitor who isn't. Chatref captures every request overnight so your schedulers act on leads, not missed calls.
Featured on
Why it matters
The problem this solves.
The challenge
Referral orders and patient scheduling requests arrive after hours and sit in voicemail until morning.
What it costs
Patients reschedule at a competitor. Referring physicians route the next order to whoever responded first.
The Chatref way
Chatref captures appointment details and referral intake 24/7 so your team opens to completed requests, not cold voicemails.
The Chatref solution
How Chatref captures after-hours scheduling.
A patient visits your site at 9 p.m. wanting to schedule an MRI. Chatref collects their name, preferred modality, referring physician details, and availability. Your scheduler arrives to a completed intake form — not a voicemail — and confirms the slot first thing.
Real questions
What Chatref answers here.
How do I schedule an MRI appointment after hours?
Can I request an ultrasound slot online?
My doctor ordered a CT scan — how do I book?
What times are available for a brain MRI?
Can I schedule for tomorrow morning?
How do I submit a referral order after your office closes?
Loved by support teams
Imaging centers, capturing overnight scheduling before the phone rings.
How outpatient imaging teams use Chatref to turn after-hours traffic into booked slots.
We used to lose two or three referral orders every evening to voicemail. Now Chatref captures the intake overnight and our schedulers confirm slots at 8 a.m. — the referring offices love it.
Patients who couldn't call during work hours now book through the chat after dinner. We open to a full morning queue without extra staff.
After-hours referral orders used to sit until someone called back. Now they arrive as completed intake and we confirm the slot before 9 a.m.
more after-hours scheduling requests captured vs. voicemail
One widget handles our overnight patient requests and our referring office intake — we retired the answering service and still catch more leads.
What information does the chat collect for a scheduling request?
Patient name, contact number, preferred modality, referring physician, and availability — everything your scheduler needs to confirm the slot.
Can ordering physicians submit referral orders through the widget?
Yes. Configure a custom action and the widget collects patient demographics, modality, and clinical indication in the chat.
Where do overnight requests go?
They appear in your shared inbox with full context — your team reviews them first thing and acts without calling the patient back to start over.
Does it answer prep questions during the same after-hours session?
Yes. If a patient asks about fasting or contrast while requesting an appointment, the widget answers from your prep protocols in the same conversation.
How does this differ from an answering service?
An answering service takes a message. Chatref collects structured intake, answers prep questions, and routes everything to the right queue — with no call-back needed.
Never lose another after-hours scheduling request.
Upload your scheduling FAQs, configure intake fields, drop in one snippet — and wake up to a full inbox of warm leads, free to start.
Part of Chatref for Radiology & Imaging Centers · Healthcare hub · pricing.