Set results expectations before patients call to ask.
Every patient wants to know when their MRI or CT results will be ready. Chatref answers with your actual turnaround times and routes result delivery questions to the ordering provider — before anyone picks up the phone.
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Why it matters
The problem this solves.
The challenge
Patients call — sometimes multiple times — to ask about results timing, pulling schedulers into questions they can't fully answer.
What it costs
Each call is 5–10 minutes of scheduler time for a question they can't resolve. Anxiety builds; some patients escalate.
The Chatref way
Chatref answers timing questions from your protocol and routes delivery follow-ups to the ordering provider, not your front desk.
The Chatref solution
How Chatref handles results timing questions.
A patient visits your site after their MRI asking when results will be ready. Chatref shares your standard turnaround window from your protocols, explains that results go to the ordering provider, and routes follow-up questions to the right contact — no scheduler involved.
Real questions
What Chatref answers here.
When will my MRI results be ready?
How long does it take to get CT scan results?
Will I get my results directly or through my doctor?
How will my doctor receive my imaging results?
Can I view my radiology report online?
Who do I contact if I haven't heard back about my results?
Loved by support teams
Imaging centers, handling results questions without pulling schedulers off the queue.
How outpatient imaging teams use Chatref to answer turnaround questions and route delivery follow-ups correctly.
Results-timing calls were eating 20 minutes of scheduler time every morning. Chatref answers them from our turnaround protocols and routes follow-ups to the ordering provider. Our front desk finally stays on scheduling.
Patients now know upfront when to expect results and who to call if they haven't heard. The anxious callback volume dropped significantly.
It answers turnaround questions from our exact protocols and clearly explains that results go to the ordering physician — so patients stop calling us for something we can't control.
of results timing calls answered automatically before they reach the front desk
Patients get results-timing answers in their own language — no bilingual staff needed on every shift for questions our website should have answered.
Does the widget share actual turnaround times or generic estimates?
It shares whatever turnaround windows are in the protocols you upload — so the answer matches your actual standard, not a generic guess.
Will the widget ever share or interpret a patient's scan results?
No. Results are routed to the ordering provider. Chatref answers operational questions about timing and delivery only.
What if a patient presses for more specific information about their results?
The widget stays within your protocols and routes the patient to the ordering physician or your patient services team — with full chat context.
Can it distinguish turnaround times for different modalities?
Yes. Load separate turnaround content for MRI, CT, ultrasound, and X-ray and the widget matches the right estimate to the scan type.
Can patients access their results through the chat?
No. Chatref answers timing and process questions and directs patients to your patient portal or ordering provider for actual access.
Set results expectations before patients call to ask.
Upload your turnaround protocols, drop in one snippet, and let Chatref answer every results-timing question automatically — free to start.
Part of Chatref for Radiology & Imaging Centers · Healthcare hub · pricing.