Serve every family in the language they think in.
Many adult children researching senior care for a parent are Spanish-dominant or speak another language at home. Chatref answers in their language from the content you already have — no separate FAQ, no bilingual staff on call.
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Why it matters
The problem this solves.
The challenge
Non-English-speaking families visit your site and leave without inquiring because they cannot get a clear answer.
What it costs
You lose a qualified prospect to a competitor who serves them in their own language — or to a referral agency.
The Chatref way
Chatref detects the visitor's language and responds in kind from your existing content — up to 11 languages, no extra FAQ to
The Chatref solution
How Chatref serves multilingual families.
A Spanish-speaking family member visits your site and types their question in Spanish. Chatref detects the language, responds in Spanish using your existing care content, captures their care need and contact, and routes a warm lead to your admissions inbox — with the language
Real questions
What Chatref answers here.
¿Tienen habitaciones disponibles para cuidado de memoria?
¿Cuánto cuesta el cuidado asistido por mes?
¿Cómo puedo programar una visita?
Do you have Spanish-speaking staff at this community?
¿Qué incluye el precio mensual?
¿Cuánto tiempo tarda el proceso de ingreso?
Loved by support teams
Senior care teams, reaching every family — not just English-speaking ones.
How senior care communities use Chatref to serve multilingual families with the same quality of response.
We are in a community with a large Spanish-speaking population and we were losing those inquiries entirely. Chatref answers their questions in Spanish from our own content — our Spanish-language inquiry rate tripled the first month.
We did not have to create a Spanish FAQ. Chatref uses our existing content and handles the translation — our team just follows up.
Non-English families now get the same quality of answer as English-speaking ones. The leads that come through are just as warm.
increase in non-English inquiries captured after deploying multilingual chat
One widget covers all our languages. We went from losing multilingual inquiries to capturing them — without hiring additional staff.
Which languages does Chatref support for senior care?
Up to 11 languages including Spanish, French, Portuguese, and others — all from a single set of your existing content.
Do we need to create content in each language?
No. Chatref works from your English content and responds in the visitor's language — no separate translation or FAQ per language required.
How does Chatref know which language to use?
It detects the language the visitor types in and responds in kind — automatically, from the first message.
Will the multilingual answers be accurate to our community?
Yes — responses are grounded in your own content, not generic senior care information, so the answers match your specific community.
Does it capture lead details in the family's language?
Yes — the full conversation, including captured details, appears in your admissions inbox with the language noted.
How quickly can we go live?
Minutes. Your existing content is enough to start. Add the snippet and Chatref serves every language from day one.
Serve every family — in the language they use at home.
Chatref works from your existing content and serves up to 11 languages — no extra FAQ to maintain. Drop in one snippet and start capturing multilingual leads today — free to start.
Part of Chatref for Senior Care Facilities · Healthcare hub · pricing.