Fix tech issues before they cancel the visit.

Camera blocked. Browser wrong. Visit link expired. These are fixable in seconds – if the patient gets the right answer in time. Chatref answers from your tech guides before they give up.

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Why it matters

The problem this solves.

The challenge

Technical issues are the top reason patients drop off before their first virtual visit.

What it costs

A missed visit because of a browser block costs your platform a completed appointment and patient trust.

The Chatref way

Chatref walks patients through camera, browser, and connection fixes from your guides in real time.

Fewer tech drop-offsMore completed visitsLower ops call volumeFaster patient resolution

The Chatref solution

How Chatref handles tech setup questions.

Fig. 1 · How Chatref handles tech setup questions – from a blocked camera to a working visit

Real questions

What Chatref answers here.

How do I fix my camera not working for a telehealth visit?

Which browser works best for video visits?

My visit link says it expired – what do I do?

The video is frozen – how do I fix it?

How do I allow microphone access in Chrome?

My audio is cutting out during the visit.

Under the hood

The features that power it.

Knowledge Base

Teach your agent everything your business knows.

AI Agents

Your own AI assistant, trained on your business.

Website Widget

Add the AI chat to any site with one snippet.

Omnichannel

One agent answering across web, Slack, email, and more.

Solve the next job too.

See all of them on the Telehealth Platforms hub.

Virtual Waiting Room Support Chat

Patient Onboarding Chat for Telehealth Platforms

After-Hours Patient Support for Telehealth

View all Telehealth Platforms solutions

Loved by support teams

Telehealth teams, turning tech blocks into completed visits.

How platforms use Chatref to fix camera and browser issues before patients give up.

Camera and browser questions were filling our queue every morning. Chatref now answers them instantly from our own tech guides and the ops team only steps in when a real escalation is needed.

Northwind Analytics

First-time visit drop-offs caused by tech issues fell fast. Patients work through the fix themselves with Chatref and join without calling us.

Pinehook

It gives device-specific steps that match our guides exactly. Patients trust the answer because it matches what they see on their screen.

Cardinal CRM

71%

of tech setup questions resolved without an ops agent

We embedded Chatref on the visit-join page and tech support calls dropped within the first week.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Can it give device-specific steps for camera permission fixes?

Yes. If your tech guides cover iOS, Android, Chrome, and Safari steps, Chatref answers with the right ones for the patient's device.

What if the patient's issue cannot be fixed remotely?

Chatref routes the chat to your ops team with the full context, so they can arrange a callback or alternative visit option.

Does it work for patients on mobile as well as desktop?

Yes. Chatref runs on your site and app, so patients get help wherever they are joining from.

How do we keep tech answers current as our platform updates?

Update your tech guides in Chatref and answers refresh immediately – no re-training required.

Fix tech issues before they cancel the visit.

Point Chatref at your visit-prep and tech guides, drop in one snippet, and let it walk every patient through setup – free to start.

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Part of Chatref for Telehealth Platforms · Healthcare hub · pricing.