Turn the virtual waiting room into a confident moment.
Patients in a virtual waiting room wonder if they are in the right place and what to do if no one joins. Chatref answers every question before panic sets in.
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Why it matters
The problem this solves.
The challenge
Patients in the virtual waiting room have no way to know if they are in the right place or how long the wait will be.
What it costs
An anxious patient who cannot get an answer drops the call – the provider slot is wasted and the patient experience suffers.
The Chatref way
Chatref answers waiting room questions instantly so patients stay connected and confident until the provider joins.
The Chatref solution
How Chatref supports the virtual waiting room.
A patient in the waiting room wonders if they are on the right link or how long the wait is. Chatref answers from your wait guides, reassures the patient, and escalates to your ops team if the session is running significantly late.
Real questions
What Chatref answers here.
How long will I wait before my provider joins?
Am I in the right waiting room for my appointment?
What should I do if my provider has not joined after 10 minutes?
Is my camera and microphone working correctly?
What happens if I accidentally close the browser tab?
Who do I contact if I have a problem during my visit?
Loved by support teams
Telehealth teams, keeping patients in the waiting room until the visit starts.
How platforms use Chatref to reduce waiting room drop-offs and patient anxiety.
We had a drop-off problem in the virtual waiting room – patients would leave after a few minutes if no one explained what was happening. Chatref now answers those questions and waiting room abandonment dropped sharply.
Patients who had a question in the waiting room used to call support and drop the visit tab. Now Chatref answers in the tab and they stay.
We embedded Chatref directly in our waiting room page. It is the first place patients look when something seems off, and it resolves most issues instantly.
of waiting room questions answered without calling ops support
Waiting room support calls dropped significantly. Chatref handles the questions that used to flood our ops line.
Can it tell patients how long the expected wait is?
It shares your general wait policy from your guides. For real-time wait data, it can link to your patient portal status page.
What if a patient has been waiting too long and needs help?
Chatref escalates to your ops team's shared inbox with full context so an agent can assist the patient immediately.
Does it work on mobile browsers as well as desktop?
Yes. The website widget runs on any modern browser so patients get waiting room support on any device.
Can we customise what it says in the waiting room?
Yes. Your waiting room guide and messaging are fully customisable in Chatref – change them any time without code.
Keep every patient in the room until the visit starts.
Embed Chatref on your waiting room page in minutes and let it answer every patient question before anxiety becomes a drop-off – free to start.
Part of Chatref for Telehealth Platforms · Healthcare hub · pricing.