Keep patients engaged right up to their visit.
No-shows often come from last-minute confusion, not intent to cancel. Chatref answers prep questions the moment they arise so patients confirm and show up ready.
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Why it matters
The problem this solves.
The challenge
Patients have last-minute questions in the 24 hours before their visit that can cause them to miss it.
What it costs
Each no-show wastes a provider slot, adds re-booking work, and risks losing the patient to a competitor.
The Chatref way
Chatref answers pre-visit questions instantly, reducing the confusion that leads to no-shows.
The Chatref solution
How Chatref supports appointment reminders.
In the hours before a visit, a patient has a question about their link, prep steps, or cancellation window. Chatref answers instantly from your guides. The patient confirms, prepares, and shows up – the appointment goes ahead.
Real questions
What Chatref answers here.
When will I receive a reminder for my telehealth appointment?
How do I confirm or cancel my upcoming virtual visit?
Where is my visit link for tomorrow's appointment?
What do I need to prepare before my visit?
Can I reschedule within 24 hours without a fee?
How do I join if I am running five minutes late?
Loved by support teams
Telehealth teams, turning last-minute questions into confirmed visits.
How platforms use Chatref to keep patients on track in the 24 hours before their appointment.
We noticed many no-shows came from patients who had a simple prep question but could not reach anyone. Chatref answers those questions immediately and our no-show rate dropped noticeably within weeks.
Last-minute rescheduling requests used to land in a queue. Now Chatref answers policy questions and patients sort it out themselves.
Patients who get an instant answer about their visit link show up. Those who wait for an agent sometimes do not. The difference is clear.
of pre-visit questions answered without reaching an ops agent
We run Chatref across our portal and app so patients get prep answers wherever they are in the 24 hours before their visit.
Can it send reminder messages or only answer questions?
Chatref answers questions on your site and app. For outbound reminders, it works alongside your existing notification system.
Does it know the patient's specific appointment details?
It answers from your guides and can collect patient info via custom actions to direct them to the right portal page.
What if the patient wants to reschedule last minute?
Chatref explains your cancellation window from your policy guides and surfaces your scheduling link so they can act immediately.
Does it work across mobile and web?
Yes. One Chatref agent covers your site, patient portal, and mobile app so patients get prep answers wherever they are.
Turn last-minute questions into confirmed visits.
Point Chatref at your visit-prep guides, drop in one snippet, and let it keep patients on track in the hours before their appointment – free to start.
Part of Chatref for Telehealth Platforms · Healthcare hub · pricing.