Answer scheduling questions the moment patients ask them.
Patients reschedule at midnight, ask about same-day slots at 7 am, and cancel on weekends. Chatref answers from your scheduling guides so ops staff are free for cases that need a person.
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Why it matters
The problem this solves.
The challenge
Patients ask scheduling questions at any hour – including when your ops team is offline.
What it costs
Unanswered overnight reschedule requests give patients time to book with a competitor instead.
The Chatref way
Chatref answers scheduling questions from your guides, surfaces the right links, and routes complex changes to your team.
The Chatref solution
How Chatref handles scheduling support.
A patient asks about rescheduling, cancellation windows, or same-day availability. Chatref answers from your scheduling guide, surfaces the booking link, and routes to your ops team only if an account-level change is needed.
Real questions
What Chatref answers here.
Can I reschedule my telehealth appointment for tomorrow?
Is same-day booking available?
What is your cancellation policy?
How do I cancel without a fee?
How do I find an available provider this week?
Can I switch to a different provider?
Loved by support teams
Telehealth teams, turning overnight scheduling questions into confirmed appointments.
How platforms use Chatref to answer scheduling questions the moment patients ask.
Overnight reschedule requests used to queue until morning. By the time we replied, half those patients had already booked elsewhere. Chatref answers immediately and most patients sort it out on their own.
Same-day booking questions used to overwhelm our morning queue. Now Chatref handles them and our ops team focuses on the edge cases.
It explains our cancellation policy clearly and in the patient's own language. Disputes about fees dropped once patients understood the window.
of scheduling questions answered without an ops agent
One agent covers scheduling questions across time zones, so our US and international patients both get instant answers.
Can it explain our cancellation and no-show policy?
Yes. It answers from your own scheduling guide so patients get the correct window and fee information.
Will it surface links to the patient portal for booking?
Yes. Chatref can direct patients to your booking page or portal link as part of the answer.
What if the patient needs an account-level change?
Chatref routes that to your shared inbox with the full chat history, so your ops agent picks up with context already loaded.
Does it work after business hours?
Yes. It runs 24/7 and answers scheduling questions at any hour – no overnight ops shift needed.
Make scheduling support instant, at any hour.
Point Chatref at your scheduling guides, drop in one snippet, and let it answer rescheduling and cancellation questions around the clock – free to start.
Part of Chatref for Telehealth Platforms · Healthcare hub · pricing.