Walk every new hire through wellness enrollment on day one.
New hires have dozens of questions on day one. Wellness program enrollment shouldn't require a separate HR call. Chatref automates the walkthrough — eligibility, plan options, activity setup — in any language.
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Why it matters
The problem this solves.
The challenge
HR runs the same wellness orientation walkthrough for every new hire — a time-consuming repetition.
What it costs
New hires who don't get a clear walkthrough skip wellness enrollment and lose access to benefits they're entitled to.
The Chatref way
Chatref delivers a step-by-step wellness onboarding flow automatically on day one, in the employee's own language.
The Chatref solution
How Chatref automates wellness onboarding.
A new hire arrives on the wellness portal on their first day. Chatref walks them through their eligibility, explains plan options, guides activity tracking setup, and confirms enrollment — all automatically, in their language, without an HR call.
Real questions
What Chatref answers here.
When can I enroll in the wellness program as a new hire?
How do I set up activity tracking for my incentive?
Which wellness plan should I pick as a new employee?
Does the wellness program start on my first day or after 90 days?
Can I add dependents when I first enroll?
Where do I submit my wellness program registration?
Loved by support teams
HR teams, automating day-one wellness enrollment for every new hire.
How companies use Chatref to walk new hires through wellness program sign-up without an HR call.
We used to schedule a 30-minute benefits orientation for every new hire just to cover wellness enrollment. Chatref now handles the full walkthrough automatically on day one. HR does orientation calls for complex cases only.
New hires who speak Spanish used to miss the wellness orientation. Chatref walks them through it in Spanish the same day they join.
Enrollment on day one went from 40% to over 80% after we added the automated onboarding flow. The difference was just making it easy.
wellness enrollment for every new hire, no HR call required
Remote hires in different time zones now get the same onboarding experience as on-site employees. No scheduling, no delays.
Can Chatref walk a new hire through the full enrollment process?
Yes. It covers eligibility confirmation, plan selection, activity tracking setup, and document submission from your program content.
Does it work for new hires who don't speak English?
Yes. Chatref detects the employee's language and delivers the full onboarding walkthrough in their language automatically.
When does the new-hire flow trigger?
Whenever a new hire visits the wellness portal. You can also embed it in your HRIS new-hire checklist to surface it on day one.
What if a new hire has a question outside the onboarding flow?
Chatref answers from your broader wellness content and escalates to HR with context if the question needs a person.
How long does it take to set up the onboarding flow?
Minutes. Add your eligibility rules and enrollment guide, configure the onboarding prompts, and embed the widget.
Make day-one wellness enrollment automatic.
Add your program content, configure the onboarding flow, and let Chatref walk every new hire through enrollment — free to start.
Part of Chatref for Corporate Wellness Programs · Healthcare hub · pricing.