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Clarify plea deals instantly – no overload

Chatref answers client questions from your own guides. Human support steps in only when needed – so clients understand consequences fast.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team answers the same basic support questions every day.

Slow onboarding

New users get stuck and can’t find the next step in your help docs.

Global support

You need to cover every region and time zone with one set of content.

No lead capture

You miss out on warm leads from your website visitors.

Deflect repeat questionsSpeed up onboardingCover all regions and hoursCapture warm leadsScale support without adding headcountTurn chats into actionable insights

The Chatref solution

Clarify plea deals instantly – no overload.

Fig. 1 · Clarify plea deals instantly – no overload – AI answers CRM-switch questions from your own guides – no dead ends or guesswork

A client hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

'How do I switch CRMs?' – AI answers from your help docs instantly.

'Where’s my data?' – One-click resolution in chat, no email loops.

Capture leads from customers asking about CRM moves.

Fix migration gaps with insights from chat questions.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Criminal Defense hub.

Trial preparation

Case status updates

Appeal process

View all Chatref for Criminal Defense solutions

Loved by support teams

Instant answers keep clients moving

How firms reduce repeat questions and client anxiety with accurate plea deal info

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Clients get clear answers about plea deals 24/7 – no more waiting for office hours. Our guides update instantly, so the AI always has the latest info.

Pinehook

Our team spends less time on repeat explanations. Chatref handles the routine questions, so we focus on complex cases.

Cardinal CRM
68%

of import questions answered before they reach the team

Clients trust our firm more because they get instant, accurate info – all in our voice. No more confusion from generic web searches.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t clients get confused by an AI?

Chatref answers in your brand’s voice using your own guides. It feels like talking to your team.

What if the AI gives wrong info?

Chatref only answers from your approved content. No guesswork – just facts you control.

How do we handle complex questions?

AI handles simple questions. For complex cases, human support steps in with full chat history.

Is this just another chatbot?

Chatref resolves issues, not just redirects to articles. Clients get answers – not dead-end links.

Won’t importing old content bring in outdated answers?

You choose what to import. Start with your best guides, then use insights to spot updates needed.

How long does setup take?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.

What if my content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.

Clarify plea deals instantly – free start

Paste your guides and let AI answer clients in your voice. Human support steps in only when needed.

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Part of Chatref for Chatref for Criminal Defense · Legal Services hub · pricing.