Instant answers to common employment questions
Chatref answers policy and procedure questions 24/7 – so your team can focus on the cases that need a human touch.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same employment law questions over and over.
Global support
Managing support across different time zones and regions is a challenge.
Accurate answers
Ensuring accurate responses without overwhelming your team is tough.
Lead capture
You miss out on leads from support interactions.
The Chatref solution
Keep answers alive during CRM switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Instant answers to common employment questions
How teams reduce support tickets with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our employment law questions instantly, pulling from our own handbook – no more generic advice.
Our global team handles every region with one set of content. Questions drop overnight, and our guides stay up to date.
of import questions answered before they reach the team
Chatref captures warm leads from support chats. We now follow up on every inquiry about our premium plans.
Won’t outdated content confuse customers?
You control what’s imported. Start with your best guides, then update anything flagged in insights. Your AI only answers from what you provide.
How quick is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it handle multiple languages?
Yes. It answers across languages from one set of imported content, covering your whole team.
Is my content kept private?
Absolutely. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Stop repeating yourself – free start
Let AI answer common questions instantly in your brand’s voice.
Part of Chatref for Employment Law Support · Legal Services hub · pricing.