Keep your support team focused on high-value work
Chatref deflects repeat questions before they reach your team. AI answers from your own content – not generic web searches.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same copyright questions over and over, overwhelming your team.
Inconsistent answers
Different regions get different answers to the same copyright questions.
Scaling costs
Hiring more agents to handle support demand gets expensive.
Keeping up
Your product grows faster than your support team can scale.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your help docs – instantly.
Resolve ‘Where’s my data?’ with one click in the chat – no delays.
Capture leads asking about CRM moves – turn them into sales.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Intellectual Property hub.
Loved by support teams
Teams cut repeat questions by half
How Chatref keeps users moving with answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get the precise field mapping steps from our docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight import pile-ups.
Will Chatref provide accurate answers about our specific policies?
Yes. Chatref only answers from your own content – no web searches or made-up replies.
How does Chatref handle complex questions?
It resolves simple questions automatically. For complex cases, it hands off to your team with full context.
Can Chatref integrate with our existing support tools?
Yes. It embeds as a widget and works alongside your current support inbox.
What happens if Chatref doesn’t understand a question?
It routes the chat to your human support team with all the details they need.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Stop repeat questions from reaching your team – free
Try Chatref today and let AI handle customer queries instantly.
Part of Chatref for Chatref for Intellectual Property · Legal Services hub · pricing.