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Scale support without adding headcount

Chatref answers questions instantly from your own content – no ticket queues. It learns from your guides to resolve issues in your brand’s voice, then hands off to humans only when needed.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Support keeps answering the same basic questions over and over.

Slow onboarding

New users struggle to find the exact next step in your help docs.

Global support

Managing support across different regions and time zones is tough.

No insights

You lack data on which steps confuse customers most.

Deflect repeat questionsSpeed up onboarding with instant helpCover every region and hour from one setTurn support questions into insights

The Chatref solution

Turn repeat questions into upgrades.

Fig. 1 · Turn repeat questions into upgrades – AI answers CRM-switch questions from your own guides – no dead ends, no guesswork

A prospect hits a snag during migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your help docs – no training needed.

Resolve ‘Where’s my data?’ in chat with one click – no email loops.

Capture leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Commercial Real Estate hub.

Answer repeat questions instantly

Resolve issues without human help

Guide users through next steps

Handle requests inside the chat

Explain policies in your brand voice

View all Chatref for Commercial Real Estate solutions

Loved by support teams

Real teams cut support volume in half

How Chatref deflects repeat questions with your own content

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Users get help instantly.

Pinehook

Trust went up when users saw our own field mapping steps – not generic advice. Chatref speaks in our voice.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content now handles every region and time zone. No more overnight question pile-ups.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this replace our human support team?

No – Chatref handles only repeat questions. Your team focuses on complex cases that need a human touch.

How does it handle specialized terms?

Chatref learns from your own content. It answers in the exact terms your users expect.

What if the AI gets a question wrong?

Every chat includes an option to escalate to a human, with full context.

How do we measure if it’s working?

Chatref sends insights loops with what to fix next, so you continuously improve.

Won’t importing old content bring in outdated answers?

You choose what to import. Start with your best guides, then use insights to spot updates needed.

How long does setup take during a migration?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.

What if my content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.

Stop repeat questions from flooding your queue

Start free – Chatref learns from your content to answer instantly.

Start for freeTalk to an expert

Part of Chatref for Chatref for Commercial Real Estate · Real Estate hub · pricing.