Free your team from repeat questions
Chatref deflects common queries so your agents focus on high-value client interactions. No more headcount – just scalable support.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same things about your product, draining support time.
Slow onboarding
New users struggle to find the right steps in your help docs and quit.
24/7 demand
High-value clients expect instant answers, even outside business hours.
Scaling support
Hiring more agents isn’t keeping up with growing customer needs.
The Chatref solution
Scale support as your product grows.
Your product keeps adding features. Support requests pile up. Chatref AI answers from your own docs – no dead ends or guesswork. It resolves issues in chat, then hands off to humans with full context when needed. Scale support without adding headcount
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How self-serve guides keep users moving without your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our import steps from the guide. Most finish without us – admins handle real migrations again.
No more 'how do I start' emails. Chatref pulls the exact steps users need from our own content.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight import piles.
Won’t outdated content give bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files across languages from one set of content.
Is my content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content. Help stays consistent – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Deflect repeat questions for free
Start with your own content and let AI handle the rest – no credit card needed.
Part of Chatref for Luxury Real Estate Support · Real Estate hub · pricing.