Scale support without adding headcount
Chatref answers tenant questions instantly from your own guides – no outdated links, no missed follow-ups. Free up your team for high-value tasks.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions over and over, draining your team's time.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
After-hours gaps
Your current support system can't handle customer questions outside business hours.
No visibility
Your team has no data on which questions confuse customers most.
The Chatref solution
Keep support aligned with product growth.
Your product grows. So do support questions. Chatref AI answers them instantly from your docs. No dead ends, no guesswork – just the right answer in your brand’s voice. Scale support without adding headcount.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ answered instantly from your docs – no training.
‘Where’s my data?’ resolved in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams cut support questions by half
How Chatref turns your content into 24/7 self-serve help
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers tenant questions about rent payments and maintenance instantly – no more repeat inquiries. Our team focuses on what really needs a person.
One set of property management guides now handles every region and time zone. We don’t need to hire local support staff anymore.
of import questions answered before they reach the team
Tenant questions reveal what’s confusing in our process. We fix it – and inquiries drop.
Isn’t Chatref just another chatbot that gives generic answers?
Chatref only answers from your own content – no made-up responses. It resolves issues instantly, not just links to articles.
We already use a CRM – why do we need Chatref?
Chatref handles customer support, not just data management. It reduces tenant inquiries and provides 24/7 support across all regions.
How does Chatref handle after-hours inquiries?
Chatref provides 24/7 support, ensuring tenants get instant answers even outside business hours.
Will Chatref integrate with our existing property management software?
Chatref integrates seamlessly with your existing tools, enhancing your support without disrupting your workflow.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Start for free – scale support without adding headcount
Paste your guides and let AI handle tenant questions instantly in your brand’s voice.
Part of Chatref for Property Management Support · Real Estate hub · pricing.