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Answer repeat questions instantly from your own docs

Chatref deflects repeat questions – so your team handles only the cases that need a person. Grounded in your content, it scales support without adding headcount.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Support keeps answering the same basic software and setup questions over and over.

Slow onboarding

New users can’t find the exact next step in your help docs and give up.

Global support

Keeping up with requests across regions and time zones is hard.

No insights

You don’t know which questions trip customers up the most.

Deflect repeat questionsShorten onboarding timeCover every region easilyTurn chats into insights

The Chatref solution

Keep answers alive during product growth.

Fig. 1 · Keep answers alive during product growth – AI answers scaling questions from your own content – no dead ends or guesswork

A customer hits a snag with new features and pauses their trial. They ask Chatref. AI pulls the exact next step from your latest guide. The issue resolves. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

'How do I switch CRMs?' – answered instantly from your docs.

'Where’s my data?' – resolved in chat with one click.

'Live auction software download' – linked directly to the right file.

'Best software for real estate agents?' – resolved in chat with options.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Real Estate Auctions hub.

Customer Support Software for Auctions

Essential Software for Real Estate Agents

Understanding the 3 Minute Rule at Auctions

View all Chatref for Real Estate Auctions solutions

Loved by support teams

Real teams cut support volume in half

How Chatref turns repeat questions into self-serve answers

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref pulls the exact steps from our guide – no more 'how do I start' tickets. Our team handles real issues again.

Pinehook

Users get the exact field mapping steps from our own docs. Trust in our product went up.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content now handles every region and time zone. No more overnight ticket piles.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content cause wrong answers?

You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content.

How fast is setup during migration?

Minutes. Upload your content, add one widget snippet, and your AI starts answering immediately.

Does it work with different content formats or languages?

Yes. It handles help docs, guides, site pages, and files across languages from one set of content.

Is my imported content kept private?

Yes. Your content stays yours. Chatref never searches the web or shares your data.

Will customers notice a change?

No. Your AI answers in your brand’s voice using your content – same help, just faster.

Can it answer questions about import formats?

Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.

What if imports fail?

It lists common issues from your docs and hands off to your team with full context for anything unusual.

Does it help with field mapping?

Yes. It guides users through matching columns to fields using your documentation rules.

Cut support volume in half – free start

Paste your docs and let AI answer repeat questions instantly.

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Part of Chatref for Chatref for Real Estate Auctions · Real Estate hub · pricing.