Scale support without adding headcount
Chatref answers questions instantly from your own guides – no rebuilds, no downtime. Capture leads and hand off complex cases with full context.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Global coverage
You need to handle inquiries across regions with one set of content.
Consistent responses
Ensure your support team gives the same answers every time.
Lead capture
You miss out on leads from customer support interactions.
The Chatref solution
Keep answers alive during product growth.
A customer hits a snag with new features and pauses their trial. They ask Chatref. AI pulls the exact next step from your latest guides. The issue resolves. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions in half
How Chatref keeps users moving with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users see the exact field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
What if my content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of imported content – keeping your team covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Scale support as your product grows – free start
Paste your guides and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Real Estate Investment Support · Real Estate hub · pricing.