Scale support without adding staff
Chatref answers customer questions in multiple languages using your own content – reducing ticket volume and freeing up your team.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale support without adding staff.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Accounting Software hub.
Loved by support teams
Cut support costs with instant answers
See how teams automate routine questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our support queue dropped overnight – Chatref handles 90% of questions from our own docs. No more repeating the same answers.
We cover every time zone now. Chatref answers in multiple languages from our single set of guides.
of import questions answered before they reach the team
No more per-seat fees. We pay as we go and only hand off the cases that need a human.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Cut support costs with instant answers
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Chatref for Accounting Software · SaaS hub · pricing.