Reduce Support Tickets with AI
Chatref answers customer questions from your own content – deflecting repeat issues before they hit your queue and freeing up your team.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps.
Global support
Customers ask the same questions in different languages and time zones.
Missed leads
Potential customers leave without getting their questions answered.
The Chatref solution
Scale Support Without Adding Headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support effortlessly
See how they deflect repeat questions and speed up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers now complete setup steps inside the chat – no back-and-forth emails. Our team handles only the tricky cases.
We cut onboarding time in half. New users follow steps from our own guide, not generic advice.
of import questions answered before they reach the team
One set of content handles every region. Questions resolve 24/7, no matter the language.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Reduce Support Tickets with AI – Start Free
AI answers customer questions in your brand’s voice. Start for free.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.