Scale cybersecurity support across the globe
Chatref answers questions instantly from your own content – reducing ticket volume and capturing warm leads.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps to start using your product.
Global support
Customers ask the same questions in different languages and time zones.
Security alerts
Support tickets spike during product launches or security incidents.
The Chatref solution
Scale cybersecurity support across the globe.
Your team fields the same security questions daily. AI resolves them instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ instantly – no wait time.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends in questions.
Handoff complex cases with full chat history and context.
Under the hood
The features that power it.
Loved by support teams
Scale support without adding headcount
See how teams deflect repeat questions and capture warm leads automatically.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our security docs now answer 90% of customer questions – no more made-up answers from generic chatbots.
One AI agent handles all our channels and languages. We finally cover every region with one set of content.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our budget. No per-seat fees for agents we don’t need.
Won’t this confuse customers with automated answers?
Chatref uses your own content to answer – no made-up replies. Customers get accurate info in your brand’s voice.
How do we handle sensitive security questions?
Human agents take over complex cases with full chat history. Chatref only handles FAQs.
Will this work for our global customer base?
Chatref answers in your customers’ language, grounded in localized content.
What if the AI gives wrong security advice?
Chatref only answers from your approved docs. Wrong answers mean your content needs updating.
Is this just another chatbot that sends dead-end links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Scale support across the globe – for free
Start your free AI agent today. Instant answers in your brand’s voice – no headcount needed.
Part of Chatref for Cybersecurity Software · SaaS hub · pricing.