Instant answers for field teams – no internet needed
Chatref answers questions from your own content, keeping field teams moving – no connection required.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps to start.
Global support
Customers ask the same questions in different languages across regions.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
AI answers ‘How do I import contacts?’ from your guides.
Capture leads when customers ask about premium features.
Tag chats by feature to spot trends in your product.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Field Service Management Software hub.
Loved by support teams
SaaS teams cut support workloads with their own content
See how brands deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our field team gets instant answers from our own guides – no internet needed. They finish tasks faster, even offline.
We reduced support tickets by letting AI handle common questions. Our team focuses on the hard cases.
of import questions answered before they reach the team
One set of updated content now supports every region and language. No more translating FAQs.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI support agent – free
Start for free. AI answers questions in your brand’s voice, no internet needed.
Part of Chatref for Field Service Management Software · SaaS hub · pricing.