Give field teams instant answers

Q: What if the AI gives wrong info about our product?

Chatref only answers from your approved docs – **no made-up replies.**

Q: Is this just another chatbot?

Chatref resolves issues in chat – **no dead-end links.** Human handoff with full context when needed.

Embed AI support in your mobile app – so technicians get help without calling the office. Reduce calls, keep work moving.

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Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps.

Global support

Customers ask the same questions in different languages and regions.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportCapture warm leads

The Chatref solution

Give field teams instant answers.

Fig. 1 · Give field teams instant answers – AI resolves repeat questions instantly – even offline.

Real questions

What Chatref answers here.

AI answers ‘How do I import contacts?’ with clear steps.

Capture leads when customers ask about premium plans.

Tag chats by feature to spot trends in your product.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Field Service Management Software hub.

Scale support without adding headcount

Cover every region and hour from one set

Turn customer questions into insights

View all Field Service Management Software solutions

Loved by support teams

Field teams resolve issues instantly with your own content

See how SaaS teams deflect repeat questions and scale support effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our field team used to hit roadblocks with imports – now Chatref guides them through our own docs, and most finish without us.

Pinehook

Donors get instant answers about giving – even after hours. Our team focuses on major gifts instead of repeat questions.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content now handles every language and time zone. Questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse field teams with another tool?

Chatref embeds in your mobile app – no new tools. Teams use what they already know.

What if the AI gives wrong info about our product?

Chatref only answers from your approved docs – no made-up replies.

How does it handle offline support?

Chatref caches key docs locally so field teams get answers even without internet.

Is this just another chatbot?

Chatref resolves issues in chat – no dead-end links. Human handoff with full context when needed.

How will it handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a field team needs human help?

Seamless handoff to your support team with full chat history and context.

How long does setup take?

Minutes. Add your content, drop in one widget snippet, and your AI starts answering.

Give field teams instant answers – free

Start for free. AI resolves questions from your docs, 24/7.

Start for free Talk to an expert

Part of Chatref for Field Service Management Software · SaaS hub · pricing.