Automate answers from your own guides
Chatref cuts repeat support tickets by answering questions with your existing content – keeping your team focused on creative work.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Turn repeat questions into instant answers.
Customers ask the same questions over and over. AI answers instantly from your help docs – no dead ends or guesswork. They get help fast, and your team handles only what needs a person.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support work with their own content
See how brands deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guides now answer import questions before they hit the team – no more stalled setups. Admins focus on real migrations.
Donors get instant answers about giving – even after hours. Our team handles major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Donor questions don’t pile up overnight.
Won’t customers get frustrated with another chat option?
Chatref works alongside your email support – no extra steps. Customers get instant answers in their inbox.
What if Chatref gives wrong answers about our product?
Chatref only answers from your approved docs. No made-up responses.
How does Chatref handle sensitive product data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
Can Chatref handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating yourself – start Chatref for free
AI answers your customers’ questions in your brand’s voice. Start now – no credit card required.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.