Instantly answer designer questions with your guides
Chatref resolves support requests from your own content – keeping designers productive and scaling support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale Photoshop support effortlessly.
Designers ask the same questions daily. AI answers instantly from your guides – no dead ends or guesswork. They get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with your guides.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with answers from your own guides
See how teams deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Designers get instant answers from our field mapping guide – no more stalled imports landing in our queue.
New hires onboard faster with step-by-step help from our own handbook – no training delays.
of import questions answered before they reach the team
One set of content handles every language and time zone – no overnight question pileup.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. No extra steps for customers.
What if the AI gives wrong answers about our product?
Chatref only uses your approved content. No made-up answers.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot sending article links?
Chatref resolves issues in chat – no dead-end links. Human handoff has full context.
How will this handle questions in different languages?
One AI agent covers every language – using your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one snippet, and your AI starts answering.
Will this work for designers of all skill levels?
Chatref adapts to each designer’s questions. Simple steps for beginners, details for experts.
Turn your guides into instant AI support – free
Start for free. AI answers Photoshop questions in your brand’s voice.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.