Scale support without adding headcount
Chatref answers every question in your brand voice – using just your existing content. Free up your team for high-value work.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users struggle to find key steps in your docs and guides.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with steps from your docs.
Capture leads asking about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full context.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with instant answers from your own content
See how teams deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users now complete setup steps without asking us – Chatref walks them through our own guide. Admins focus on real migrations again.
Donors get instant answers about giving, even after hours. Our team handles major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight.
Won’t Chatref just send users to our help docs like a search box?
Chatref resolves the issue in chat – no dead-end article links. Users get the exact next step, not a generic search result.
We already use Adobe Sensei – why add Chatref?
Adobe Sensei is for creative features. Chatref handles customer support – deflecting questions before they reach your team.
Our team speaks multiple languages. Will Chatref work for all of them?
Chatref answers in every language – grounded in your content. One agent covers all regions and languages.
We need to reduce support costs. How does Chatref help?
Chatref deflects repeat questions – scaling support without adding headcount. Pay-as-you-go pricing fits any budget.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
Scale support with AI – free start
Start for free. AI answers in your brand’s voice, 24/7.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.