Stop repeating yourself – scale support effortlessly
Chatref resolves repeat questions instantly from your own content – so your team handles only the cases that need a person.
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Why it matters
The problem this solves.
Repeat invoice questions
Your team wastes time answering the same basic invoicing questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer 'How do I import contacts?' with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Deflect repeat questions and scale support effortlessly
See how teams cut onboarding time with instant, accurate answers.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our invoicing docs now answer customization questions instantly – no more repeat asks about field mapping. Admins focus on real migrations instead.
New users onboard faster with step-by-step invoice form guidance from our own content. Training sessions run smoother.
of import questions answered before they reach the team
One set of invoicing docs handles every region and time zone. Questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Resolve repeat questions instantly – free to start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Invoicing Software · SaaS hub · pricing.