Stop repeating integration support questions
Chatref answers from your invoicing docs – not generic searches. Free your team to focus on what matters.
Featured on
Why it matters
The problem this solves.
Repeat support questions
Your team keeps answering the same basic setup and integration questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Stop repeating integration support questions.
Your team gets the same integration questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how brands deflect repeat questions and onboard users faster.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our integration guide now handles setup questions instantly – no more stalled onboarding. Users complete steps without our team.
One set of content answers every language and time zone. Questions don’t pile up overnight.
of import questions answered before they reach the team
Chatref turns support questions into insights. We fix what trips users up the most.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating integration questions – start for free
Start your free AI support agent. It answers in your brand’s voice, grounded in your content.
Part of Chatref for Invoicing Software · SaaS hub · pricing.