Scale support as your product grows
Chatref answers questions from your project docs – reducing repeat work and freeing up your team for high-value tasks.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same support questions over and over.
Slow onboarding
New users struggle to find the right steps in your docs.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Resolve repeat questions instantly.
Customers ask the same questions daily. AI answers instantly from your content – no dead ends or guesswork. They get help fast, and your team focuses on complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with clear steps.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends and improve docs.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Faster onboarding with AI grounded in your own content
See how teams speed up project setup and deflect repeat questions effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide on field mapping now walks users through imports – most finish without our team. Admins focus on real migrations again.
Donors get instant answers about giving – even outside business hours. Our team handles major gifts instead of repeat questions.
of import questions answered before they reach the team
Volunteers onboard faster with step-by-step guidance from our handbook. No more stalled training sessions.
Won’t this confuse customers with another chat option?
Chatref works in your existing support flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Flagged chats go to human review.
Is this just another chatbot sending article links?
Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.
Can it handle questions in different languages?
One AI agent covers all languages – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Project Management Software · SaaS hub · pricing.