Turn your docs into an AI support agent
Chatref answers customer questions from your own content – reducing repeat tickets and scaling support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps to start.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
AI support that answers from your own content
See how teams deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our AI agent now handles permissions questions instantly – no more waiting for human support. Deflect 70% of repeat questions automatically.
New users onboard faster with instant AI answers from our guides. Time to value is shorter than ever.
of import questions answered before they reach the team
One set of content supports every region and language. Scale support globally without adding headcount.
Won’t customers prefer talking to a human?
Chatref handles simple questions instantly – humans take over only for complex cases, with full context.
What if the AI gives wrong answers?
Chatref only answers from your approved content, never making things up.
How does this integrate with our existing tools?
Chatref works alongside your help center and support channels, no complex setup.
Is this just another chatbot?
Chatref resolves issues in chat, not just providing article links – it completes the customer's task.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Will this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
Turn docs into an AI support agent – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Project Management Software · SaaS hub · pricing.