Keep your project management users on track
Chatref handles task updates and time tracking inside chat – so your users stay productive without tickets. Scale support effortlessly.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale project management support effortlessly.
Your team gets flooded with the same task tracking questions daily. AI answers instantly from your own project management docs – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Keep project management users on track instantly
See how teams deflect routine task tracking questions before they reach the queue.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Users get instant updates on task statuses – no tickets needed. Chatref walks them through tracking inside the chat.
Deadline changes are logged in real-time, keeping projects on track. No more back-and-forth emails.
of import questions answered before they reach the team
Time tracking questions are resolved inside the chat. Our team handles only the complex cases.
Won’t this confuse users with another chat option?
Chatref fits your existing flow – no extra steps. Users get instant answers in their inbox.
What if the AI gives wrong task tracking answers?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive task data in chats?
Chatref follows your security rules. Human agents review flagged chats.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Human handoffs include full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a user needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into instant AI support – free
Start for free. AI answers questions in your brand’s voice – no tickets needed.
Part of Chatref for Project Management Software · SaaS hub · pricing.