Deflect setup questions with instant answers
Chatref resolves onboarding questions from your docs – so users track time in minutes, not hours.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Cut setup support costs overnight.
Your team wastes time on repeat setup questions. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
'How do I import contacts?' – AI shows the exact steps.
'Interested in premium features?' – Capture warm leads instantly.
Tag chats by feature to spot trends and improve the product.
Stuck? Hand off complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut onboarding time and scale support effortlessly
See how brands deflect repeat questions with their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Users set up time tracking in minutes – not hours. Chatref walks them through our own guide, so support handles only the real problems.
One set of docs now answers questions in every region and language. No more overnight backlog.
of import questions answered before they reach the team
See what setup steps slow users down – fix them next. Chatref shows us exactly where to improve.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers in the chat.
Can it answer questions about our product in different languages?
One AI agent covers every language – all from your English-first content.
What if Chatref gives wrong answers?
It only answers from your approved docs. No guesswork. If it can't help, it hands off to a human with full context.
Do we need to train Chatref?
No training needed. Just add your setup docs – AI learns from them.
Is this just another chatbot that sends article links?
Chatref resolves the whole question – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
Stop repeating yourself – start for free
AI answers your users’ questions instantly. No manual onboarding.
Part of Chatref for Time Tracking Software · SaaS hub · pricing.