Find drivers instantly with AI support
Reduce wait times and improve customer satisfaction – Chatref uses your own content to answer questions in real time, handing off only when needed.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic product questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Your team can’t cover every region and hour with one set of content.
No visibility
You don’t know which steps confuse customers most in your docs.
The Chatref solution
Keep drivers on the road with instant support.
A driver calls about a location issue. Chatref pulls the exact troubleshooting steps from your docs. The problem resolves instantly. No queue, no wait – just smooth operations and happy drivers
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no retraining.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from CRM migration questions.
Fix gaps in your migration docs with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half with AI
How Chatref deflects repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of driver location questions from our own FAQ – no more repeating the same answers. Our team handles only the real issues.
Customers get instant updates on driver status, and our satisfaction scores jumped. Chatref just works from the content we already have.
of import questions answered before they reach the team
One set of docs now handles every region. We scale support without adding headcount as we grow.
Won’t old content cause outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content.
How fast is setup during migration?
Minutes. Add your content, drop in one snippet, and your AI starts answering. No rewrites or coding needed.
Does it handle different formats or languages?
Yes. It works with docs, guides, and files in any language – all from one set of content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only uses what you import – no web searches or data sharing.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content. Help stays consistent – just faster.
Can it answer questions about import formats?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Find drivers instantly – free start
Paste your help docs and let AI resolve customer questions in your brand’s voice.
Part of Chatref for Airport Transfers Support · Travel & Hospitality hub · pricing.