Handle accessibility requests at scale
Chatref answers from your own content – resolve issues in chat, not just links. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next step.
24/7 coverage
You need to answer support requests instantly, even outside business hours.
Inconsistent answers
Customers get different responses depending on who helps them.
The Chatref solution
Handle accessibility requests at scale.
A customer asks about screen reader support. AI pulls the exact answer from your accessibility guide. They get back to work – no queue, no wait, no friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps where many ask ‘How do I migrate?’
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Boutique Apartments Customer Support hub.
Loved by support teams
Real teams solve accessibility questions instantly
How brands turn accessibility requests into smooth experiences with self-serve answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact accessibility steps from our guides – no more 'how do I request help' emails. Our team handles complex cases only.
Users get instant answers about our accessibility features – no waiting for replies. Trust in our product went up.
of import questions answered before they reach the team
One set of accessibility content now handles every region and time zone. Requests no longer pile up overnight.
Will the AI understand our specific accessibility policies and features?
Yes, Chatref answers only from your own content – we’ll never make up responses about your accessibility offerings.
What if a guest’s question is too complex for the AI to handle?
No problem. When needed, we’ll seamlessly hand off the chat to your team with full context.
How will this integrate with our existing guest communication tools?
Chatref works across all channels and languages – one agent to handle everything.
Is this just another chatbot that will frustrate our guests?
Chatref resolves issues in the chat itself, not just sending guests to articles. It’s designed to help, not hinder.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Solve accessibility requests instantly – free start
Add your content and let AI answer questions in your voice, with human handoff when needed.
Part of Chatref for Boutique Apartments Customer Support · Travel & Hospitality hub · pricing.