Keep guests informed 24/7 with your own protocols
Instantly answer guest questions using your emergency protocols – no search, no wait. Scale support without adding staff.
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Why it matters
The problem this solves.
Repeat safety questions
Your support team wastes time answering the same emergency protocol questions.
Outdated protocols
Guests can’t find the most current safety info when they need it.
24/7 coverage
You can’t provide instant safety help outside business hours.
No insights
You lack data to improve emergency communications.
The Chatref solution
Keep guests safe with instant answers.
A guest needs help during an outage. Chatref pulls the exact steps from your emergency guide. The issue resolves. They stay safe – no queue, no wait, no harm done.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your docs instantly.
'Where’s my data?' – One-click resolution in the chat.
Capture leads asking about CRM moves without lifting a finger.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Boutique Apartments Customer Support hub.
Loved by support teams
Teams keep guests safe with instant emergency answers
How brands use their own protocols to handle emergencies in the brand's voice
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests get instant, accurate safety info 24/7 – no more waiting for human support during crises.
Our team handles emergencies without guesswork – Chatref pulls the exact protocols we need.
of import questions answered before they reach the team
Emergency protocols stay updated and accessible – no more outdated safety guides.
Won’t my team’s outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast can we set this up during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will guests notice we switched to AI?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Keep guests safe with instant answers – free
Start for free and let AI answer guest questions 24/7 with your own protocols.
Part of Chatref for Boutique Apartments Customer Support · Travel & Hospitality hub · pricing.