Answer guest questions instantly
Chatref uses your own guides and policies to reply to inquiries – no more repeating answers or missing reviews.
Featured on
Why it matters
The problem this solves.
Guest questions pile up
You’re drowning in repeat questions your team should never answer again.
Slow review replies
Missing or delayed responses to reviews hurt your reputation and guest trust.
Feedback scattered everywhere
Guest feedback is spread across platforms – making it hard to track and act on.
The Chatref solution
Keep support smooth during growth.
A user hits a snag during onboarding and asks for help. Chatref pulls the exact next step from your guides. They finish setup – no queue, no wait, no churn.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Boutique Apartments Customer Support hub.
Loved by support teams
Teams deflect repeat questions instantly
See how teams turn their own content into 24/7 support that works
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails clogging the queue.
Guests get precise field mapping instructions from our own docs, not generic advice. Trust in our product improved overnight.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight support backlog.
Isn’t this just another chatbot that gives generic answers?
Chatref only answers from your own content – no made-up replies. It learns from your guides, policies and FAQs to give accurate, on-brand answers every time.
We already use a CRM – do we need this too?
Chatref handles guest inquiries instantly – something most CRMs can't do. It also captures and organizes feedback in one place, so nothing slips through the cracks.
How does this help with our reputation?
Chatref replies to every review instantly – even outside business hours. This shows guests you care, improving your reputation and rankings.
We're a small team – how will this help us scale?
Chatref deflects repeat questions so your team focuses on unique guest issues. It also captures and organizes feedback, turning it into insights for improvement.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Answer guest questions instantly – free start
Paste your guides and let AI resolve chats in your brand’s voice.
Part of Chatref for Boutique Apartments Customer Support · Travel & Hospitality hub · pricing.