Turn your docs into an AI support agent
Chatref answers customer questions instantly from your fleet management docs – scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
You need to cover every region and hour from one set of content.
Lead capture
You’re missing out on warm leads from customer inquiries.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your own docs – no new training.
Solve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Cut support questions in half
How teams scale customer help with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers vehicle questions from our fleet docs – no more made-up responses. Our team handles only the tricky cases.
Now Chatref resolves maintenance issues and hands off to us with full context. No more repeating ourselves.
of import questions answered before they reach the team
One agent handles every channel and language. We finally sleep through the night – no overnight queues.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How quick is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different languages?
Yes. It answers across languages from one set of imported content – keeping your whole team covered.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your docs into an AI support agent – free
Start for free and let AI handle customer questions from your own content.
Part of Chatref for Car Rental Support · Travel & Hospitality hub · pricing.