Turn your activity guides into 24/7 support
Chatref answers questions instantly from your onboard activity guides – in every language, without adding staff.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same activity questions over and over.
Slow support
Your team can’t answer fast enough during peak times.
Scattered info
Activity details are spread across multiple places.
Frustrated guests
Guests get upset when they can’t find activity details easily.
The Chatref solution
Keep cruise activity support alive.
A guest asks about a snorkeling trip. AI pulls the exact details from your activity guide. They book instantly. No queue, no wait, no lost sales to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat activity questions by half
How cruise lines keep guests moving with self-serve activity guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests no longer ask about activities before or during the cruise. Chatref answers from our own guides – day or night.
Activity details stay up-to-date in one place. No more outdated links or frustrated guests.
of import questions answered before they reach the team
One set of guides handles every language and time zone. Our team focuses on real issues, not repeat questions.
Won’t outdated content cause wrong answers?
Chatref only answers from what you import. Update your guides, and it updates its answers instantly.
How fast is setup?
Minutes. Upload your content, add one snippet, and your AI starts answering – no coding needed.
Does it work with multiple languages?
Yes. Chatref answers in the guest’s language using your activity content.
Can I keep my content private?
Absolutely. Your content stays yours – Chatref never searches the web or shares your data.
Will guests notice any changes?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it handle import format questions?
Yes. It pulls answers straight from your import guides, showing the exact steps your team wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Turn your guides into 24/7 support
Start for free – paste your activity guides and let AI answer questions instantly.
Part of Chatref for Cruise Line Customer Support · Travel & Hospitality hub · pricing.