Scale support without adding headcount
Chatref answers questions instantly from your own content – no web searches, just fast, accurate support that captures leads and turns them into insights.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Global coverage
You can’t staff support for every region and time zone.
Lead capture
Potential customers ask questions but you don’t follow up.
Inconsistent answers
Different agents give customers different responses to the same question.
The Chatref solution
Turn FAQs into instant answers.
A customer asks about pricing tiers. AI pulls the exact plan details from your help docs and shares it instantly. They upgrade – no queue, no wait, just value.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions from our own guides – no more generic chatbot fluff. Our team handles only the tricky cases.
We capture 30% more leads now. Chatref qualifies them in the chat before they even talk to sales.
of import questions answered before they reach the team
One widget handles support across our website, app, and email. No more training agents on every channel.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work with multilingual content?
Yes. It answers in the customer’s language using your imported content – no extra work for your team.
Can I keep my content private?
Absolutely. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Turn questions into insights – free start
Paste your help docs and let AI capture leads, then resolve chats instantly in your brand’s voice.
Part of Chatref for Destination Management Support · Travel & Hospitality hub · pricing.