Instantly resolve payment queries for your guests
Chatref answers payment questions instantly from your own content – no waiting for your team to explain fees or refunds.
Featured on
Why it matters
The problem this solves.
Repeat payment questions
Guests keep asking the same things about payment methods and fees.
Refund policy confusion
Explaining refund policies clearly to guests takes too much time.
Manual dispute handling
Managing payment disputes manually slows your team down.
Peak season overload
Payment inquiries spike during busy booking times, overwhelming support.
The Chatref solution
Keep answers alive during CRM switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves instantly.
Turn chat insights into fixes for your migration gaps easily.
Under the hood
The features that power it.
Loved by support teams
Teams resolve payment questions instantly
How Chatref turns your payment policies into automated support that never sleeps
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests instantly get our exact refund policy – no more explaining the same thing 50 times a day.
Payment disputes resolve faster with clear, automated answers from our own FAQs. No more back-and-forth.
of import questions answered before they reach the team
One set of payment guides now handles every language and time zone. No more peak-season chaos.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI answers only from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files across all languages – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your imported content – so help stays consistent and fast.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Resolve payment queries instantly – free start
Add your help docs and let AI handle guest questions in your brand’s voice.
Part of Chatref for Chatref for Hostels · Travel & Hospitality hub · pricing.