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Instantly handle guest upgrade requests

Chatref answers pricing and policy questions from your own content – no phone queues or missing details. Human staff step in with full context when needed.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Support keeps answering the same basic upgrade and pricing questions over and over.

Slow onboarding

New users can’t find the exact next step in your help docs and give up.

Inconsistent answers

Guests get different responses across phone, chat, and email.

Missing details

Upgrade requests lack key info, slowing approvals.

Deflect repeat questionsSpeed up onboardingKeep all interactions in one placeCapture complete upgrade requests

The Chatref solution

Handle upgrade requests instantly.

Fig. 1 · Handle upgrade requests instantly – AI answers pricing and policy questions in your brand’s voice – no dead ends

A guest wants to upgrade but has pricing questions. AI answers instantly from your policies and guides. For complex requests, a staff member takes over seamlessly. Guests book upgrades faster – no queue, no wait

Real questions

What Chatref answers here.

‘How do I switch CRMs?’ – answered instantly from your docs.

‘Where’s my data?’ – resolved in chat with one click, no emails.

Warm leads captured from CRM migration questions.

Chat insights show where your migration docs need fixes.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Hotels – AI Customer Support hub.

Check-In/Check-Out

Payment Methods

Amenities Information

View all Chatref for Hotels – AI Customer Support solutions

Loved by support teams

Teams handle upgrades instantly – day or night

How Chatref keeps guest requests moving with your own policies

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Guests get instant answers about upgrades – even at 3 AM. Chatref pulls our exact policies, so no more wrong-price requests.

Pinehook

Pricing questions dropped by half. Chatref handles the simple cases, so our team focuses on complex requests.

Cardinal CRM
68%

of import questions answered before they reach the team

All guest interactions stay in one place. No switching between tools or missing details in upgrade requests.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t guests prefer speaking to someone?

Guests get instant answers 24/7 – no waiting. Staff handle only complex cases with full context.

Can it explain pricing differences clearly?

Yes – it pulls from your own pricing guides to give exact comparisons in simple language.

What if the AI gives wrong upgrade details?

It only answers from your own policies. Staff reviews all cases in the shared inbox.

Do we need to train staff on another tool?

No training needed. Chatref works alongside your existing systems – no switching.

Won’t importing old content bring in outdated answers?

You choose what to import. Start with your best guides, then use insights to spot updates needed.

How long does setup take during a migration?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.

What if my content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.

Handle upgrade requests instantly – free start

Paste your policies and let AI resolve guest questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Chatref for Hotels – AI Customer Support · Travel & Hospitality hub · pricing.