Respond to guest requests instantly
Chatref answers from your hotel’s policies – no generic chatbot fluff. Your team handles only what needs a human, with full context.
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Why it matters
The problem this solves.
Repeat questions
Support wastes time answering the same FAQs over and over.
Frustrated guests
Chatbots send guests to dead-end help articles instead of solving their issue.
Time zone strain
Handling requests across time zones stretches your small team thin.
The Chatref solution
Answer guest questions instantly.
A guest asks about late checkout. Chatref pulls the exact policy from your FAQs and shares it instantly. For complex requests, AI hands off to your team with full context.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI answers from your docs instantly.
‘Where’s my data?’ – AI resolves it in chat with one click.
Capture leads from customers asking about CRM moves.
Fix migration gaps using insights from chat questions.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Hotels – AI Customer Support hub.
Loved by support teams
Guest requests resolved instantly – 24/7
How hotels scale support across properties worldwide with one set of policies
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests get instant answers to special requests – even at 3 AM. Our staff only sees what needs a human touch.
One set of policies answers guests across all our properties. No more regional handbooks to maintain.
of import questions answered before they reach the team
Guest requests turn into insights – we now know exactly what to improve in our offerings.
Won’t outdated content confuse guests?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload content, add one snippet, and your AI starts answering. No rewrites or coding needed.
Does it handle different content formats or languages?
Yes. It works with docs, guides, sites, and files – answering across languages from one set of content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only uses what you import – never searches the web or shares data.
Will guests notice a change in support?
No. Your AI answers in your brand’s voice using your content – just faster and more consistent.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Handle guest requests instantly – free start
Paste your hotel’s policies and let AI answer questions in real time.
Part of Chatref for Chatref for Hotels – AI Customer Support · Travel & Hospitality hub · pricing.