24/7 guest support without the repeat questions
Chatref answers instantly from your own content – no more repeating answers. Guests get help in their language, on their device, without waiting.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
24/7 coverage
Guests expect instant answers – even when your team is offline.
Inconsistent messaging
Keeping communication consistent across all guest touchpoints is challenging.
The Chatref solution
24/7 guest support without the repeat questions.
Guests ask questions about policies, facilities, or bookings. AI answers instantly from your guides and FAQs. Your team handles only the complex cases with full context. Results depend on your content
Real questions
What Chatref answers here.
'How do I switch CRMs?' – answered instantly from your docs.
'Where’s my data?' – resolved in chat with one click, no emails.
Multilingual support for global customers without hiring more staff.
Capture leads from CRM migration questions to follow up later.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How Chatref keeps guests moving with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests get exact steps from our own content – no more generic advice. Trust in our resort went up.
One set of answers now handles every language and time zone. Inquiries no longer pile up overnight.
of import questions answered before they reach the team
Seamless handoff to our team with full chat history. No more repeating questions.
Won’t outdated content confuse guests?
You control what’s imported. Start with your best guides, then update based on insights. Your AI only answers from what you provide.
How fast is setup?
Minutes. Upload your content, add the widget snippet, and your AI starts answering – no coding or waiting.
Does it work with multilingual content?
Yes. It answers across languages from one set of imported content, covering your whole team.
Is my content private?
Yes. Chatref only uses what you import – it never searches the web or shares your data.
Will guests notice changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you’ve written.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Keep support smooth 24/7 – start free
Add your help docs and let AI answer guest questions instantly in your brand’s voice.
Part of Chatref for Resort Support Software · Travel & Hospitality hub · pricing.