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Keep travel plans moving with instant answers

Turn FAQs into instant answers and capture leads without adding headcount. Chatref resolves issues before they delay travel plans.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Customers keep asking the same things about bookings, cancellations, and policies.

Global support

Managing inquiries across time zones and languages drains your team.

Growing pains

Support can’t keep up as your business and traveler base expands.

Lead loss

Slow or unhelpful support makes travelers book elsewhere.

Deflect repeat questionsShorten onboarding timeCover all regions and hoursTurn chats into insightsCapture warm leadsScale support without hiring

The Chatref solution

Keep support scaling with your product.

Fig. 1 · Keep support scaling with your product – AI answers repeat questions from your own docs – no guesswork, no dead ends

A customer asks about a new feature. AI pulls the answer from your latest guide. They get back to work – no queue, no wait, no friction. Results depend on your content

Real questions

What Chatref answers here.

Answer ‘How do I cancel my booking?’ from your help docs instantly.

Guide users through checkout with step-by-step chat support.

Capture lead details from chats to follow up later.

Turn chat insights into fixes for your checkout gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

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Loved by support teams

Real teams cut support volume in half

How SaaS companies scale customer help without adding headcount

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref answers 90% of our repeat questions instantly – no more waiting for agents. Our team focuses on the hard cases now.

Pinehook

Onboarding time dropped by 3 days. Chatref walks new users through our setup guide, step-by-step. Fewer stuck emails.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of docs now supports every region and time zone. No more translating FAQs for local teams.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Will Chatref integrate with our existing booking system?

Yes, it connects to your current system to provide real-time answers about bookings and availability.

Can Chatref handle multilingual support for our global customers?

It supports multiple languages, so your global customers get help in their preferred language.

How does Chatref ensure the accuracy of the information provided?

It only answers from your own content, so you control what’s accurate and up-to-date.

Will Chatref help us capture leads from support interactions?

It captures lead info from chats, so you can follow up and turn questions into bookings.

Won’t importing old content just bring in outdated answers?

You pick what to import. Start with your best guides, then use insights to update what’s outdated.

How long does setup take during a migration?

Minutes. Upload your content, add one widget snippet, and your AI starts answering right away.

What if my old content is in different formats or languages?

It works with docs, guides, and files. Answers across languages from one set of imported content.

Can I keep my old content private?

Yes. Your content stays private. It only answers from what you import – never searches the web.

Get your free AI travel support agent

Start for free with your own content – no credit card needed.

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Part of Chatref for Tour Operators Customer Support · Travel & Hospitality hub · pricing.