How do I book an airport transfer for a group?

Group transfers mean multiple people, more luggage, and often multiple pickup points. Your AI agent must know your fleet inside out. Upload your vehicle specs, capacities, and rate cards to the knowledge base. That way, when a customer asks if you can move eight people with ski gear, the agent answers from your own data, not guesses. The agent can also flag when a group exceeds a single vehicle’s capacity and suggest a multi-vehicle solution.

Build an agent specifically for group bookings. Start by adding your transport policy docs, frequently asked questions, and a sitemap of your services page to the knowledge base. Then define a greeting that invites the customer to share details: how many passengers, flight times, and luggage. The AI agent, grounded in your content, handles everything from vehicle suggestions to cost estimates. Deploy the embeddable widget on your booking page, and every enquiry that lands will already have answers ready.

Custom actions turn the chat into a real booking channel. Configure the agent to collect passenger names, flight numbers, hotel addresses, and special requests. Then trigger your own dispatch tool or CRM to create the reservation. For example, when a 15-person group books two minibuses, the action can send all details to your operations team and confirm the booking in the same chat. Your human agents only step in for exceptions, and the shared inbox lets them pick up the conversation with full context.

Group transfers often mean splitting the party. The AI agent can walk the lead passenger through a checklist: confirm all pickup addresses, flight arrival times, and any intermediate stops. It stores these details in the conversation and can even calculate the best vehicle configuration from your knowledge base. If someone’s flight is delayed, the agent can be set to offer a reschedule option via another custom action, notifying your team automatically.

How do I book a transfer for multiple people?
Start a chat with the AI agent on your provider’s site. Tell it the number of passengers, luggage, and preferred vehicle type. The agent will cross-reference your request with the knowledge base and suggest the best fit. If the group size exceeds one vehicle, it proposes a multi-vehicle plan and collects all passenger details via custom actions before confirming.

What vehicles are available for large groups?
The vehicles listed are pulled directly from your own fleet data uploaded to the knowledge base. Typical large-group options may include minibuses (8-16 seats), coach buses, or multi-vehicle combos. The AI agent only recommends options that exist in your content, so you can trust the answers.

Can I request additional stops for my group?
Yes. During the conversation, simply tell the agent you need an extra pickup or drop-off. The custom action will capture the stop addresses and adjust the itinerary. Your team can then review the updated route in the shared inbox and confirm pricing for any extra miles.

How do I coordinate pickups for a group?
The AI agent collects all pickup addresses, flight arrival times, and passenger names sequentially. Once collected, a custom action can push the itinerary to your dispatch system and send a confirmation to the group lead. If pickups are at different times, the agent can split the booking and trigger separate trip details.

What is the maximum number of passengers per vehicle?
Maximum capacity is defined in your knowledge base. The AI agent reads that directly from your docs and won’t suggest a vehicle that’s too small. If a group is larger than the biggest vehicle, it will outline how many extra vehicles are needed to cover everyone safely.