How can I answer guest questions about room amenities like Wi-Fi, TV, or kitchenettes?

Upload your amenity lists, Wi‑Fi instructions, appliance manuals, and house rules directly into Chatref. The AI agents ground every answer in your own documents - no guessing, no internet search. Add your brand voice so responses feel like a natural extension of your bed and breakfast, not a robot. Once trained, the agents automatically handle repeat questions about TV channels, coffee maker use, pool hours, and any other detail you include.

Drop Chatref's website widget onto your booking page or guest portal. Visitors can ask about room amenities before they book, and in‑house guests can pull up the Wi‑Fi password or kitchenette instructions without calling the front desk. The widget fits any site with one snippet and matches your B&B's style. It's how you deliver 24/7 guest support and personalized responses at scale, even when you're off‑duty.

Every amenity question asked becomes a data point. The insights feature shows you which topics guests search for most, so you know if a particular appliance needs clearer instructions or if a recurring question deserves a printed guide. Use these patterns to refine your amenity sheet and reduce future calls - it's bed and breakfast automation that actually learns what your guests need.

What are common questions about room amenities?

Guests often ask for Wi‑Fi passwords, TV or streaming setup help, kitchenette appliance instructions, air conditioning controls, and details about extras like robes, toiletries, or coffee supplies.

How do I add my room amenities to the system?

In Chatref, go to your agent's knowledge base and upload documents (PDFs, text files, or URLs) that list your amenities. You can also paste plain text descriptions. The AI will use these documents to answer guest questions accurately.

Can the AI handle questions about Wi‑Fi passwords?

Yes. If you include your Wi‑Fi network name and password in the knowledge base, the AI agent can share those details instantly with authorised guests. You may also set a condition to verify a guest's booking before displaying sensitive info.

What happens if a guest asks about something not in my list?

When a topic isn't covered in your uploaded documents, the AI agent will say it doesn't know, rather than guessing or inventing an answer. You'll see these unanswered questions in the conversation inbox and can add the missing information to your knowledge base for next time.

How do I see which amenities questions guests ask most?

Use the insights feature in Chatref. It surfaces trending questions, common search terms, and gaps in your knowledge base, so you can prioritise what to update.

How do I update my room amenities in the system?

Edit or replace the source documents in your knowledge base, or add new ones. The AI agent immediately begins using the updated content - no need to retrain or redeploy.